At TheGloss, we are committed to providing high-quality digital products to enhance your beauty and wellness journey. Due to the nature of digital goods, all sales are final and non-refundable. However, we want you to be completely satisfied with your purchase.
💡 Refund Eligibility:
We offer refunds only in the following cases:
✔ The product was not delivered or inaccessible due to a technical issue on our end.
✔ You were charged multiple times for the same product due to a system error.
✔ The product description was significantly different from what was delivered.
🚀 How to Request a Refund:
If you believe you qualify for a refund, please contact us within 7 days of purchase at support with:
- Your order number
- The issue you’re facing
- Screenshots or proof of the problem
We will review your request and respond within 3-5 business days.
❌ Non-Refundable Situations:
- You changed your mind after purchase.
- You expected a physical product (all our items are digital downloads).
- You purchased the wrong product but downloaded it.
If you have any questions, feel free to reach out—we’re here to help! 😊